General Terms of Service
IMPORTANT: These Terms contain a binding arbitration agreement and class action waiver in Section 15. By using our Services, you agree to resolve disputes through individual arbitration and waive your right to participate in class actions. Please read Section 15 carefully.
1. Acceptance of Terms
Welcome to ezKey. These General Terms of Service ("Terms") constitute a legally binding agreement between you and ezKey, Inc. ("ezKey," "we," "us," or "our") governing your access to and use of the ezKey platform, website, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.
By using ezKey, you're agreeing to these rules. If you don't agree, please don't use our service.
2. Description of Service
ezKey provides a platform for property management, including tools for organizing property records, managing tenancies, facilitating communications between property managers and residents, documenting property conditions, and generating documents from templates.
Our Services include products, software, platforms, and websites delivered by ezKey, Inc. and its affiliates. The specific features available to you depend on your subscription plan.
ezKey is property management software that helps you organize records, communicate with residents, and create documents.
3. ezKey Is Not a Law Firm
Important Legal Notice
ezKey is not a law firm, does not provide legal advice, and is not a substitute for the advice of an attorney. ezKey provides a platform for legal information and self-help. The legal information provided through our Services is for informational purposes only.
Your use of the Services does not create an attorney-client relationship between you and ezKey. The information, templates, and AI-generated suggestions provided through our Services are not a substitute for legal advice from a qualified attorney licensed to practice in your jurisdiction.
Landlord-tenant laws vary significantly by state, county, and city, and change frequently. You are solely responsible for:
- Verifying that any information, templates, or documents are appropriate for your specific jurisdiction and situation
- Ensuring compliance with all applicable federal, state, and local laws
- Seeking legal advice from a licensed attorney for questions about your specific legal situation
- All decisions and actions you take based on information from our Services
We're not lawyers and can't give you legal advice. Our tools help you organize and create documents, but only a licensed attorney can tell you if something is right for your specific situation.
4. Eligibility
To use our Services, you must be at least the age of legal majority in your state of residence (18 in most states). By using our Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.
5. Accounts and Registration
To access certain features of the Services, you must register for an account. When you register, you agree to provide accurate, current, and complete information and to update your information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at support@ezkey.ai if you suspect any unauthorized use of your account.
The Services offer different account types (Property Manager, Resident, Attorney) with different features and permissions. You agree to use only the account type appropriate for your actual role.
6. Subscriptions and Billing
6.1 Subscription Plans
Access to certain features requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis as selected during signup.
6.2 Auto-Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for the renewal.
6.3 Cancellation
You may cancel your subscription at any time through your account settings. If you cancel, you will retain access to paid features until the end of your current billing period.
6.4 Refunds
Subscription fees are generally non-refundable except as required by applicable law or as otherwise stated in our refund policy.
Subscriptions renew automatically each month or year. You can cancel anytime in your account settings, and you'll keep access until the end of what you paid for.
7. User Content and Conduct
7.1 Your Content
You retain ownership of content you create and upload to the Services ("User Content"). By uploading User Content, you grant ezKey a limited, non-exclusive license to store, process, and display your content solely to provide the Services.
7.2 Your Responsibilities
You are solely responsible for:
- All User Content you upload, create, or transmit
- All messages sent to other users through the Services
- All documents generated using your account
- Ensuring User Content does not violate any laws or third-party rights
7.3 Prohibited Conduct
You agree not to:
- Use the Services for any illegal purpose
- Violate fair housing laws or engage in discrimination
- Harass, threaten, or harm other users
- Upload malicious code or interfere with the Services
- Attempt to gain unauthorized access to any part of the Services
- Use the Services to send unsolicited communications (spam)
8. AI Features
8.1 AI-Powered Tools
The Services include AI-powered features that may suggest message rewrites, auto-fill document templates, analyze photos, calculate deadlines, and perform other automated functions.
8.2 AI Limitations
AI can make mistakes. You acknowledge and agree that:
- AI-generated suggestions may be inaccurate, incomplete, or inappropriate
- AI suggestions are not legal advice
- You must review all AI-generated content before use
- You are solely responsible for all final decisions and actions
- We do not guarantee any outcomes based on AI suggestions
8.3 Compliance Warnings
When our AI identifies potential compliance concerns, you may receive a warning. If you choose to proceed despite a warning, you acknowledge that you have been informed of the potential issue and accept all responsibility for the resulting content.
Our AI tools can help you write messages and fill out forms, but AI isn't perfect. Always review what it suggests before you use it. You're responsible for what you send.
9. Document Templates
Document templates provided through the Services are for informational purposes only and are not a substitute for documents prepared by an attorney. Templates:
- Are general in nature and may not address all legal requirements
- May not be appropriate for all jurisdictions
- Require your review, modification, and verification before use
- May not reflect recent changes in the law
Documents generated through the Services include a footer indicating they were prepared using ezKey automated templates. This footer cannot be removed.
Our templates are starting points, not finished legal documents. Review them carefully and consult an attorney if you have questions.
10. Communications
Messages sent through the Services are retained as part of the tenancy record. By using the messaging feature, you acknowledge that:
- Messages cannot be edited or deleted after sending
- Messages are visible to other authorized parties in the tenancy relationship
- Message timestamps and sender information are permanently preserved
- Messages may be used as records in legal proceedings
If you consent to receive legal notices electronically through the Services, you acknowledge that such notices may have the same legal effect as notices delivered by mail or in person, subject to applicable law.
Messages you send are permanent records. You can't edit or delete them after sending. Think before you send.
11. Intellectual Property
The Services, including their design, features, content, and underlying technology, are owned by ezKey and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
You may not copy, modify, distribute, sell, or lease any part of the Services, nor may you reverse engineer or attempt to extract source code from the Services.
12. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Services will be uninterrupted, secure, or error-free
- Any information provided is accurate, complete, or current
- Templates comply with the laws of all jurisdictions
- AI-generated content is accurate or appropriate
- Using the Services will result in any particular outcome
We provide our service as-is and can't guarantee everything will work perfectly all the time. We also can't guarantee legal outcomes.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, EZKEY'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) FIVE HUNDRED DOLLARS ($500) OR (B) THE AMOUNTS PAID BY YOU TO EZKEY FOR THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL EZKEY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, revenue, data, or business opportunities
- Outcomes of any legal proceedings
- Actions taken based on information from the Services
- Errors in legal information, templates, or calculations
- Missed deadlines due to system errors or user error
- Third-party claims against you
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
Our maximum liability is limited to $500 or what you paid us in the last 12 months, whichever is greater. We're not responsible for indirect damages or legal outcomes.
14. Indemnification
You agree to indemnify, defend, and hold harmless ezKey and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of the Services
- Your violation of these Terms
- Your violation of any applicable law or third-party rights
- Any dispute between you and another user, tenant, or landlord
- Your reliance on information provided through the Services
- Any User Content you upload or transmit
If someone sues us because of something you did while using ezKey, you agree to cover our costs.
15. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
15.1 Informal Resolution
Before initiating any formal dispute proceeding, you agree to first contact us at legal@ezkey.ai to attempt to resolve the dispute informally. We will try to resolve disputes within 30 days.
15.2 Binding Arbitration
If we cannot resolve a dispute informally, you and ezKey mutually agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, rather than in court.
The arbitrator shall have exclusive authority to resolve all disputes, including whether the dispute is subject to arbitration. The arbitration will be conducted in the English language in the county where you reside or in Delaware, at your choice.
15.3 Class Action Waiver
YOU AND EZKEY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, consolidated, or representative proceeding.
15.4 Exceptions
Notwithstanding the above, the following are not subject to arbitration:
- Claims in small claims court if your claim qualifies
- Actions to seek injunctive or other equitable relief relating to intellectual property infringement
15.5 Opt-Out
You may opt out of this arbitration agreement by sending written notice to legal@ezkey.ai within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.
15.6 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Disputes are resolved through arbitration, not court. You agree to bring claims only individually, not as part of a class action. You can opt out of arbitration within 30 days of signing up.
16. Termination
16.1 Termination by You
You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Services ends immediately.
16.2 Termination by Us
We may suspend or terminate your account at any time if you violate these Terms, use the Services for illegal purposes, fail to pay subscription fees, or engage in conduct harmful to other users or the Services.
16.3 Effect of Termination
Upon termination, you may request export of your data subject to our data retention policy. Sections that by their nature should survive termination will continue to apply, including Sections 3, 12, 13, 14, 15, and 17.
17. General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ezKey regarding the Services.
17.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17.3 No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
17.4 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.
17.5 Changes to Terms
We may modify these Terms at any time. If we make material changes, we will notify you by email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.
18. Contact Information
If you have questions about these Terms, please contact us: